MANAGE YOUR ACCOUNT LIKE NEVER BEFORE!
Smart Payments
Smart Communication
Smart Environment
Smart Usage
ATTENTION AUTO PAY MEMBERS
If you had your account set up for automatic payments, you will need to create a new online member account and
re-enter your Auto Payment information. Use the instructions below to quickly and easily register your account and setup Auto Pay.
If you have questions or experience any issues we are here to help. You can contact us with your questions.
Re-registering account
- Register your account in our new SmartHub system through the Web Portal or the Mobile App
- After registering your account, use the web portal or mobile app to re-setup Auto Pay on your account.
Auto Pay Setup (Web Portal)
- Log in to SmartHub web portal.
- From the home screen click on Billing & Payments menu.
- From the Billing & Payments screen click on the Auto Pay Program sub-menu.
- Click on Sign Up for Auto Pay and follow the instructions on the screen.
Auto Pay Setup (Mobile App)
- Log in to the mobile app.
- From the main screen click on Bill & Pay at the bottom of the screen.
- Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
Announcements
Here are some important steps to take when we launch SmartHub on January 17:
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill or contact the office at 319-824-5251 and we can assist you.
- Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
- Update your online payment options: If you were previously paying your bill with us automatically with your debit or credit card, you will need to re-enter your payment information. You can do this once you register for your online account. If you were paying with an automatic bank draft from your checking account, that information has transferred over and no action is needed.
Introducing SmartHub
What is SmartHub?
On the go and in control. Now you can manage your account like never before!
SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
Billing History
As soon as you log in, you’ll be able to view important account information and make a payment with just a couple of clicks.
- View your current and previous bills
- View your actual use
- Ability to see how your use is trending over time, which will allow you to take steps to lower your bill.
Making Payments Through SmartHub is Fast and Easy
The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.
Communication
You’ll have the ability to see and receive important notices with SmartHub and select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like, which will help you keep your electricity bill as low as possible.
Report a Service Issue
Reporting a service issue is a snap with the SmartHub mobile app! There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have, with the ability to contact us at any time from anywhere.
SmartHub Video - How To Register (Web)
SmartHub Video - How To Register (Mobile)
Register your account (Web Portal)
Register your account (Mobile App)
Setting Up SmartHub: Frequently Asked Questions
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
You can find your account number on a printed bill statement mailed to your residence or business.
You can also contact our office at (319) 824-5251 for assistance.
Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self-Service site” on the login page for SmartHub
You will need to have your account number and email address on hand before starting this process.
On the registration page, enter your billing account number, last name or business and email address in the requested fields.
You will receive an email to verify your account, which will prompt you to change your password.
Visit the Apple App Store or Google Play on your phone or tablet:
- Search for “SmartHub”
- Select our free and secure app to begin the download process.
If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.
Members can sign up for SmartHub via the login page.
- To create a new online account
- Click “Don’t have an account? Register now.” on the login page for SmartHub.
- From the registration screen, enter your billing account number, last name or business and email address in the requested fields
You will receive an email to verify your account, which will prompt you to change your password.
No. Paperless billing is provided as an option for your convenience. If you do not sign up for the option in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account, and you will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Get Support
If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!
Address: 303 N Park Avenue, Grundy Center, IA 50638
Phone: (319) 824-5251 | (800) 390-7605
Email: grundy@grundycountyrecia.org